Privacy and Security

Shop with Confidence

All products are available to buy directly using our new secure online shop... We use industry standard encryption on any transaction data, ensuring your total security. It is our policy Not to hold or archive any customer's transaction data on any server outside our direct control. Your security is assured.

• RG Retail Ltd t/a Sport Tek makes a commitment to protecting your privacy and promises only to use information collected about you in accordance with the Data Protection Act 1998.
• When you place an Order, we may ask you for certain information and you may submit personal data to SportTek.co.uk (for example your name, phone number, postal address, email address, contact and bank / credit card details). We may also record which products you are interested in and which products you purchase as well as customer traffic patterns and site use. This information will be kept securely in accordance with our internal security policy and may be used to:
  1. process your Order;
  2. provide you with an up to date, efficient, and reliable service;
  3. help fraud prevention i.e. we check card details with credit agency's and reserve the right to refuse Orders on that basis (your credit rating can be checked for a nominal fee with the main UK agencies Equifax and Experian);
  4. open and run your account;
  5. administer prize draws;
  6. provide a more personal shopping experience.
• By making an Order and submitting your data you agree to this use.
• From time to time we also monitor and record telephone calls for training purposes and to improve the service to you.
• We will never collect sensitive information about you without your explicit consent.

All Transactions are processed by Streamline who is part of the "Royal Bank of Scotland" (RBS). A Streamline merchant is vetted and authorised before an account can be approved. The applicant company is physically visited and inspected by an RBS inspector to ensure they are who they say they are and are capable of delivering the service advertise. Unlike Virtual payment companies a human being physically processes your transaction. We are held under contract by RBS to provide the maximum level of security and service possible. All these measures ensure you the customer the best and safest possible shopping experience.

Any collected data will not be transmitted to a third party and is strictly only used to process your order. Imformation on any stored data is available by request in writing to RG Retail Ltd.

Your Consent

By submitting your information and using our web site, you consent to the collection, storage and processing of your personal information by us in the manner set out in this Policy. If we change our Privacy Policy we will post the changes on this web site so that you are always aware of what information we collect, how we use and under what circumstances we disclose it. We will also email you should we make any changes to give you a chance to ask us not to use your information in that way.

Hyper-links

Our web site may contain hyper-links. These hyper-links connect you to sites of other organisations which are not our responsibility. We have used our reasonable endeavours in preparing our own web site and the information included in it is done so in good faith. However, we have no control over any of the information you can access via other web sites. Therefore, no mention of any organisation, company or individual to which our web site is linked shall imply any approval or warranty as to the standing and capability of any such organisations, company or individual on the part of SportTek.